Is your business at stake because of insufficient customer support? We can bridge the gap between you and your customers with our 24×7 call center phone answering services. We have real time reporting and 100% call recording facilities. Whether you are a small, medium or a large enterprise, we can provide you with call center services such as order taking services, order verifications, customer service and technical support services that will fit in perfectly with your organization’s needs. With us as your vendor, you can be assured that your customers will get our undivided attention.
Outsourcing call center requirements to a third party business process outsourcing (BPO) company can help organizations increase operational efficiencies, reduce operational costs, and lead to an increase in overall sales and profitability. In an era, where customers are spoilt of choice, a good customer relationship program is an effective tool for organizations to retain and attract new customers.
By partnering with us you will get ready-to-use call center infrastructure without any capital spending on setting up your own physical infrastructure. It also gives access to skilled resources without incurring costs on hiring and training of resources. Plus, we possess experience of managing clients across industries. Our deep domain expertise helps clients identify process inefficiencies and re-engineer their business operations according to latest market dynamics.
Our Services Includes:
- Inbound call Center services
- Outbound call Center services
- Appointment Scheduling
- Information Verification
- Soft Lead Generation
- Customer Survey
- Third party verification
- Customer Support
- Technical Help Desk
- Inquiry Handling
- Order taking services
- Product information services
- Up-selling and cross-selling services
- Claims processing services
- Billing queries services
- Subscription services
- Payment collection services
- Charge back handling services
- Customer Satisfaction Surveys
- Welcome Call
Our call center services are delivered over cloud based phone system to ensure minimal upfront investments by clients.
We operate multiple pricing models to help our clients choose a pricing plan based on their requirements.
Our support staff comprises seasoned call center professionals who have years of experience in managing large scale BPO projects.
We offer customized solutions to clients depending on their industry, size of business and process requirements to ensure minimum investment and maximum return on client investments.
We possess in-depth knowledge and expertise of working across multiple industries.
Benefits of outsourcing to us?
- 24/7 availability for your customers whenever they want to be in touch
- Never miss an enquiry or an order – maximise your profitability
- Excellent customer experience – happy customers
- Increase the range of ways your customers can communicate with you – we are fully multi media
- Increased competitive advantage – if you are open 24/7 there is no need for your customers to look elsewhere.
- Professional and reliable customer contact, every time